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Privacy policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.

    • How do we protect visitor information?

    Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We do not use an SSL certificate
  • We only provide articles and information, and we never ask for personal or private information

    • Do we use 'cookies'?

    We do not use cookies for tracking purposes You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders .

    Third Party Disclosure

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Third party links

    We do not include or offer third party products or services on our website.

    Google

    Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We have not enabled Google AdSense on our site but we may do so in the future.

    California Online Privacy Protection Act

    CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

    According to CalOPPA we agree to the following:

    Users can visit our site anonymously Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above. Users will be notified of any privacy policy changes:
  • On our Privacy Policy Page
    • Users are able to change their personal information:
  • By logging in to their account

    • How does our site handle do not track signals?

    We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

    Does our site allow third party behavioral tracking?

    It's also important to note that we do not allow third party behavioral tracking

    COPPA (Children Online Privacy Protection Act)

    When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We market to
    We do not collect information from children under 13
    children under 13.
    No

    In order to remove your child's information please contact the following personnel:

    We adhere to the following COPPA tenants:
  • Parents can review, delete, manage or refuse with whom their child's information is shared through contacting us directly.
    • or contacting us directly.

    Fair Information Practices

    The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

    In order to be in line with Fair Information Practices we will take the following

    responsive action, should a data breach occur: We will notify the users via email
  • Within 1 business day
    • We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

    Contacting Us

    If there are any questions regarding this privacy policy you may contact us using the information below. Hint.ae Dubai UAE vitally@awery.aero

    APPLICATION DESCRIPTION

    Application Description

    Awery Feedback is a Mobile Tablet Application and Back-end Web-application for collecting the Customer Feedbacks, Customer Details and responses/actions taken management, as well as the tool for controlling Customer Base and notifications to them (SMS, E-mail) on bonuses, birthdays and promotions.

    It is designed to

    • Allow business-owners to gather customers’ feedbacks and comments.
    • Organize prompt responses and reaction.
    • Collect customer’s information (build the Customer Database).
    • Proceed with reports and customers categorization to be in step with market and clients requirements.
    • Make quick mass mailing and SMS by lists of Customers, based on criteria and groups.
    • Provide statistics and reporting.

    DESCRIPTION

    THE HOME PAGE

    Parameters available to chosen



    - Language


    - Background to choose or upload


    - Restaurant choice after pressing Enter button




    The application is available is 6 languages:

    RATES PAGE





    The different
    criteria's
    are available:
    - food and service quality
    - cleanliness
    - order accuracy
    - speed of service
    - overall experience to be estimated by

    The evaluation parameters are given as:

       This interface helps customer to leave feedback in just several taps or by dragging the cursor from one evaluation level to another

       The criteria’s and parameters might be changed according to the customer requirements





    After the remarks are given the next step is available


    OTHER INFORMATION




    This interface gives an option to fill in additional information:
    CUSTOMER INFO:
    Reference button gives a choice of sources where you found out about the restaurant
    BESIDES
    customer may take photo of something he liked/didn’t like and submit it with the review.

    THE SETTINGS PAGE


    WORK SCHEME

    AFTER PRESSING SUBMIT

    Information is gathered in the backend system

    In the admin panel the visitors database is available

    The responses to the customers are organized

    PROCESSING

    Feedback appearing as alert in system system/email notification

    Automatic reply for any guest to his email or mobile (Thank you for visiting our restaurant etc…) and in case for bad feedback with manual reply on the spot

    Send a greeting (birthday, special occasion, EID, event) via email or mobile

    The reports and diagrams based on the gathered data are done


    FEATURES

    Flexible Structure to cover Customer requirements, stored in one WEB-database.

    Comprehensive interface of the application helps to gather easily information on customers to be used for marketing researches in future.

    Full database of visitors, guests to be used for promotional mailing.

    Possibility to organize communication with customers via mail or sms helping to be sensitive to customers’ mood and loyalty level.

    Customers’ categorizing for further loyalty program development.

    Option to export information into reports and diagrams to be used for development and business reporting.

    Multi Lingual Interface.

    Tracking the actions taken report.

    Mass bulk message notifications (mail, SMS) by Departments, selected Users.

    RSS Support.


    CAPABILITY AND BENEFITS
    Perfect B2C tool
    to organize and improve relations with customers
    Advanced
    reporting possibilities
    to classify your
    customers: by age, by average bill, by
    frequency of
    visits etc.
    Prompt
    reacting on the
    feedbacks to be in
    step with customers
    requirements and
    needs
    Easy way to
    find out and
    increase the loyalty
    level of your
    customers
    Option
    to implement mailing:
    greetings,
    congratulations,
    reminders, excuses or
    responds to the
    feedbacks

    CLIENTS

    CONTACTS

    Awery FZE

    For any questions and further references, please contact us
    E-mail:
    vitaly@awery.aero
    Tel.Ukraine:
    +38 (044) 254.35.18
    Mobile:
    +38 (050) 469.29.49
    Tel.UAE:
    +971 (50) 173.60.44
    Awery - Customer Feedback Application
    Copyright © 2013 Awery
    Privacy policy info@awery.aero